Apprentice Receptionist - Gastroenterology

We welcome applications from individuals wishing to become an Apprentice and gain experience in the NHS. You will develop new skills and knowledge whilst working with an established team gaining valuable work experience and a recognised apprenticeship qualification. You will be enrolled with a local education provider and will be required to complete your Level 2 Customer Service Practitioner Apprenticeship Standard qualification within the duration of the placement.

We have an exciting opportunity for enthusiastic and versatile individuals to join the Trust as a Receptionist and administrator in Gastroenterology. Gastroenterology is a very busy and interesting environment, having a hard-working and forward-thinking philosophy with patient care at the focus of what we do.

If you are looking for a role that provides you with the opportunity to show off, you're caring and compassionate side, you like a busy atmosphere, you like working methodically with a good attention to detail, you are a team player, and you can work flexibly, this may be the job for you!

Main duties of the job

The post holder will be a member of a small admin team and will provide an essential first point of contact between the hospital, patients and their relatives, and all other healthcare professionals. They will deal efficiently and effectively with direct and indirect patient contact.

They will have responsibility for the administration of clinics. They will monitor patient waiting lists and will provide professional reception duties. The post holder will be required to meet & greet the patients, prepping of upcoming patients & track patient notes and be able to work well autonomously and as part of a team.

General working days to include Monday to Friday.

We are looking for cover 5 days per week.

Monday to Friday 09:00 - 17:00

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Job responsibilities

Eligibility CriteriaAll applicants must be:

• Aged 16+
• Resident in the UK/EEA for the last three consecutive years
• Must not have a qualification in a similar subject at the same level or above
• Must not be in any form of formal government-funded education
• upon the start of their apprenticeship

Qualifications and Skills Required:

• Good general standard of education
• 4 GCSEs at Grade D/3 or above (or equivalent) subject to the job specification
• Good standard of literacy and numeracy
• Good communication and interpersonal skills

The NNUH are pleased to be able to offer a variety of challenging apprenticeships. Should you be selected for interview we may wish to discuss with you a range of alternative positions for you to consider.

Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification

Please note that this advertised position, which is part of occupation code 4216 does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role

Person Specification Qualifications

• 4 GCSEs at D/3 or above (or equivalent including Maths and English)
• Undertake and successfully complete the Level 2 Customer Service Practitioner Apprenticeship Standard within the 14-month contract of employment

Skills

• Knowledge of Microsoft Office
• Ability to work as part of a team and independently
• Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
• Demonstrates understanding and commitment to Equality, Diversity, and Inclusion

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Quadram Norfolk and Norwich University Hospital

Quadram Norfolk and Norwich University Hospital