Apprentice Planning Officer

Apprentice Planning Officer

Location: Oldham

Salary: £21,021

You will be supporting the Planning Officers with the effective planning and co-ordination of the repairs service. To maximised productivity, ensuring appointment are made and kept and right first time across our in-house operational resource. Sustaining a strong customer focus, ensuring service standards are maintained to increase customer satisfaction.

What you'll be doing as an Apprentice

• Proactively manage repairs for in house operatives to maximise productivity and reduce/recover out of target jobs.
• Ensure appointments are made and kept within agreed service standards and KPI's, keeping customers informed with any changes to the schedule within a timely manner.
• Schedule jobs based on priority, skill set, availability, location and customer needs, utilising relevant contractors when required.
• Update housing management and scheduling systems with accuracy in record keeping in real time.
• Point of contact for colleagues for repair related queries ensuring effective use of the telephony system for both inbound and outbound calls with a professional manner.
• Maintain a strong customer focus to promote excellence in customer satisfaction and enable first time fix resolution wherever possible.
• Working to support the wider planning team as and when required

What We are looking for .

• A commitment to providing excellent customer service
• A team player who brings a positive, helpful attitude
• Someone who is flexible and adaptable
• A good listener who takes pride in detail and follow-through
• Someone open to learning and developing their skills and experience
• Someone who demonstrates Initiative

What you'll need .

• Curious, can-do attitude and a desire to make a difference
• Commitment to completing your apprenticeship and engaging with the Growing Greatness development programme
• Excellent written and verbal communication skills
• Keen eye for detail and good organisational skills
• GCSEs (or equivalent) in English and Maths at Grade C/4 or above would be beneficial
• Comfortable using Microsoft Office tools (Outlook, Word, Excel)
• Ability to work as part of a team, as well as using your own initiative and time management skills to deliver tasks on time
• Commitment to observe and comply with all policies / procedures / working practices / regulations and in particular our clients Equality and Diversity Policy, Health and Safety Policy and Safeguarding Policy

How we support you and your career

• A fully accredited apprenticeship/ qualification plus additional short qualifications to aid in your development
• Full equipment to help you perform best at your role
• Dedicated time each week for studying and learning
• Mentorship and line management from senior professionals
• A warm, inclusive team where your ideas and growth matter
• Opportunities to shadow across the business and contribute to the social housing sector
• Access to our Growing Greatness talent programme including workshops, networks, and development activities
• Support from our Emerging Talent and Development Specialist which will include reviews, check-ins and the opportunity to discuss your progress

Closing date: 11th May 2026

Shortlist date: 12th May 2026

Interview date: Assessment Day - Early June 2026/ Final Stage Interview - June 2026