Apprentice ICT Technician

Job Title: ICT Apprentice
Location: Head Office
Reports to: Head of Projects, IT & Customer Support
Salary: 24,610
Contract: Apprenticeship (fixed-term, with the potential to progress to a permanent role)
Hours: 37.5 hours per week (including some Saturdays)

Start your career in IT with us

Are you looking to begin a career in ICT? Do you enjoy problem-solving, helping people, and learning new skills? If so, this could be the perfect opportunity for you.

We are seeking a motivated and enthusiastic ICT Apprentice to join our IT team. This hands-on role will see you provide first-line ICT support to colleagues whilst working towards a Level 3 ICT Apprenticeship qualification. Youll gain valuable experience, structured training, and support to build a strong foundation for your future career in IT.

What youll be doing

As an ICT Apprentice, you will:

• Act as the first point of contact for IT queries (via phone, email, and service desk system).
• Log, prioritise, and track support requests using the HALO ITSM platform.
• Troubleshoot common IT issues (password resets, Microsoft 365, Teams, SharePoint, Windows, printers, etc.).
• Escalate more complex issues to second-line support.
• Assist with onboarding new staff, including setting up equipment, accounts, and delivering basic IT inductions.
• Contribute to documentation and suggest improvements to the IT knowledge base.

What youll learn

• Hands-on experience in ICT support and customer service.
• The opportunity to work alongside experienced ICT professionals.
• Knowledge of Microsoft 365, Active Directory, Teams, SharePoint, and more.
• Skills in troubleshooting, communication, and IT operations.
• A Level 3 ICT Apprenticeship qualification, with full support from your training provider.

What were looking for

• A genuine interest in IT and technology.
• Strong communication skills and a customer-focused approach.
• Problem-solving ability and a willingness to learn.
• A proactive and organised attitude.
• Strong attention to detail and a careful, methodical approach to work.
• Ability to quickly learn new skills.
• GCSEs (or equivalent) in English and Maths at grade 4 (C) or above.

Why join us?

• Full training and support to start your IT career.
• Hands-on learning in a supportive environment.
• The potential to progress into a permanent role.

Application Deadline: 15/09/2025 we reserve the right to close this vacancy at an earlier date

Equality & Diversity:

We champion equal opportunities and a diverse, inclusive workplace. All qualified candidates are welcome.

We are committed to promoting equal opportunities in employment and creating a workplace culture in which diversity and inclusion is valued and everyone is treated with dignity and respect. As part of our zero-tolerance approach to discrimination in any form, you and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics).

Applicants who have been unsuccessful in the past 12 month should not reapply for the same job role