Apprentice Housing Business Admin

Salary Apprentice NMW Salary Band £10,001 to £20,000 Post Type Fixed Term Hours Per Week Full time

Job and Application details

Categories Apprenticeships
Directorate N/A Published Date 27/04/2026 Closing Date 24/05/2026

Apprentice Housing Business Admin (Ref: POS000745 (Lifeline) / POS000733 (Housing Options

Your role will be to support the Housing teams, Team Leaders and Team Managers with the day to day running of the busy office environment. For these posts you will be supported in gaining a good understanding of the specific team/service you are working in.

If you are looking for a career where you can make a real difference to others, we welcome an application from you and we are committed to supporting you throughout your apprenticeship with a dedicated mentor and additional training & development opportunities.

There is also the potential for you to secure long term employment with the Council upon completion of your qualification, and the ability to also apply for internal vacancies restricted to employees throughout your apprenticeship.

There are 2 X full time positions available for this 18 months Business Administrator apprenticeship programme. The posts available are across the following two teams within the Housing Service.

The Lifeline Team support vulnerable adults with varying degrees of need and capacity in a wide range of accommodation types/settings. These include Council, Extra Care, Housing Association, privately rented and privately owned.

Housing Options Team x 1

The Housing Options Team supports residents who are homeless or at risk of losing their home, helping them access advice, support, and safe housing solutions.

The Candidate

We are looking for someone who is up for the challenge of working within a complex and diverse organisation in a support role, and who can work alongside our busy team to deliver a range of services within Housing.

Being willing to learn and to take on new challenges is a must! To be successful, you don't need extensive experience or higher level qualifications, but you must have GCSEs in English and Maths at

Grades A to C (Awarded pre 2017) or Grade 9 to 4 (awarded 2017 onwards) or Functional Skills Level 2.

You must be patient, have a caring disposition, confident in use of IT systems and be able to communicate confidently both orally and in writing with a wide range of audiences. You must also have the ability to work within the boundaries of confidentiality and the guidelines of data protection to ensure that our customer's information is protected.

If you are motivated, can resolve problems, and have some experience of being part of a team then this opportunity could be for you. Your experience can be from school, volunteering, or from other activities such as sports clubs or interest groups.

Please note if you are successful for the Housing Options Apprentice post we will undertake additional recruitment checks which will include a DBS Enhanced Check.

Should you be successful you would be expected to undertake and complete all components of the Level 3 Business Administration apprenticeship through our training provider DBC - Learning & Skills.

For further details on the Business Administrator (Level 3) qualification please refer to Darlington BC - Customer service and administration.

Eligibility to access funding for an Apprenticeship

A UK resident is eligible for funding if they have been ordinarily resident in the UK and Islands for at least the previous 3 years on the first day of their apprenticeship and have permission from the UK government to live in the UK (not for educational purposes) or have obtained pre-settled or settled status under EUSS.

Benefits

• 32 days Annual Leave, plus Bank Holidays, with option to purchase additional Annual Leave (pro-rata for part time working)
• Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions
• Generous Maternity, Paternity and Adoption Leave schemes
• Staff equality forums
• Access to a wide range of training, learning and development
• Physiotherapy service
• Confidential counselling service
• Dolphin Centre Fit for Life Discounts
• Local and National retailer discounts
• Vivup employee benefit app and Lifestyle Savings
• Arriva Employee Travel Club

Equal Opportunities Statement

We are an equal opportunities' employer. We welcome applicants from all sections of the community. We aim to interview any applicant who declares a disability and meets the minimum criteria for the job.