Apprentice Customer Service Representative

Apprentice Customer Service Representative

About Reflex Group:Establishedin 2002, Reflex Group is the UK's largest privately-owned print and packaging company. With over 900 employeesoperatingacross multiple global sites, the company prides itself on delivering high-quality, efficient, and ethical solutions with a strong focus on environmental responsibility. Reflex is known for its innovative approach and dynamic business model.

Location: Barwell, UK

Position Type:Full-Time, Permanent

Shift Pattern::Monday to Friday, 8:30am - 17:00pm

Role Overview

Reflex Labels isseekinga self-driven and motivatedTrainee Customer Service Representativeto join our team in Barwell. This is an exciting opportunity for someone with nopreviousexperience seeking a role within customer service within a print environment to play a key role in supporting our customers and ensuring smooth operations.

Key Responsibilities

• Customer Communication:Serve as the primary point of contact for customers, responding to queries and processing ordersin a timely manner.

• Order Management:Efficiently prioritise and manage customer orderssubmittedvia phone, email, or other channels.

• Complaint Resolution:Investigate and resolve customer complaints quickly and with professionalism, addressing issues such as late deliveries, incorrect orders, or faulty products.

• Data Entry & Reporting:Complete daily data entry tasks and manage weekly stock sheets to ensureaccuraterecords aremaintained.

• Collaboration:Work closely with internal departments and Key Account Managers to ensure targets are met and customers' needs are fully satisfied.

• Record Keeping:Maintainaccurateand thorough customer service records to track all interactions, orders, and resolutions.

Required Skills & Experience

• Strong Communication:Excellent verbal and written communication skills for interacting with customers and colleagues alike.

• Organisational Skills:Exceptional ability to stay organised and manage multiple tasks in a fast-paced, deadline-driven environment.

• Problem-Solving:Capable of resolving customer issues with patience, empathy, and a solution-oriented approach.

• Team Player:Ability to work collaboratively within a team and independently take ownership of customer accounts.

Full training will be given through apprenticeship scheme.