Apprentice Business Administrator

Role and Responsibilities

You are expected to carry out your duties in a professional, efficient and friendly manner at all times. To provide general administration assistance where necessary including:

• Answering incoming calls and forwarding appropriately.
• Making appointments for clients and maintaining diaries.
• Greeting clients/visitors and ensuring they are seen by the appropriate person with the minimum of delay.
• Taking cash or cheques from clients and issuing receipts.
• Managing incoming and outgoing post and faxes, including scanning incoming post to members of staff.
• Assisting with photocopying and scanning.
• Typing.
• Filing.
• Keeping the reception area tidy and the information displays stocked with current leaflets.

Other responsibilities / duties

• Business Administration Apprentices are not authorised or held out to give any legal advice to clients and must not do so.
• Client confidentiality is to be maintained at all times.
• Such other reasonable tasks as and when required to assist and further the business of the employer.
• Compliance with the policies, procedures and systems set out in the Quality Procedures Manual.

Person requirements

GCSE in:

• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Customer care skills
• Logical
• Initiative

Training

Apprenticeships include time away from working for specialist training. You'll study to gain professional knowledge and skills.

Training information

Training provider:

Training course: Business administrator (level 3)

Start Date: Monday 31 August 2026

Duration: 1 year 6 months

Salary: £15,080 for your first year, then it could increase depending on your age

Working hours: The work pattern will be Monday to Friday, 9am - 5pm with 45 minutes for lunch = 36.25 hours per week (36 hours 15 minutes a week)