Apprentice Administrator

Full Time permanent administration position Qualification Administration

• GQA Online System Operations
• Process registration and certification requests
• Issue GQA Cards (Licence, Q, Skill, and CSCS)
• Update and maintain Approved/Potential Centre details and status
• Conduct sampling of certificates and cards for quality assurance
• Report system issues and monitor improvements
• Maintain system security protocols
• Evidence Review
• Sample centre-provided evidence for qualification certification
• Ensure compliance with GQA standards and procedures

Customer Service

• Handle telephone and email enquiries professionally and efficiently
• Process and record complaints following company procedures
• Conduct customer service telephone surveys as required
• Maintain accurate records of all customer interactions

CSCS Administration

• Process direct candidate applications for CSCS cards
• Handle replacement card and certificate requests
• Provide guidance on CSCS application procedures

General Administration

• Manage daily incoming and outgoing post
• Provide general call handling support
• Support national GQA events when required
• Assist with ad-hoc administrative tasks as directed

Training to be delivered in the work place and via a monthly day release to Sheffiled College's Pennine Five Campus in Sheffield City Centre

Monday to Thursday 8.30am till 4.30pm and Friday 8.30am till 4pm - half and hour for lunch