Apprentice - Customer Care

Role Overview

Working as a Customer Care Administrator Apprentice, you will handle general administrative tasks, including customer communication and order processing. This apprenticeship offers full training and may lead to a permanent role as a Commercial Co ordinator within the Customer Care Team.

Responsibilities

• Answer telephone calls and emails in a professional manner.
• Process stock enquiries, quotations and orders.
• Handle customer complaints and queries while providing excellent customer service.
• Apply sales strategies, brand management and company procedures.
• Develop and operate various computer software packages related to the role.

Qualifications

• GCSEs in maths and English with at least a grade C / 4.
• Aptitude for customer service.
• Good time management skills.
• Excellent communication abilities.
• Reliable and motivated, with an eagerness to learn.
• Enthusiastic to develop new skills.

Training and Career Path

Level3 Business Administrator Apprenticeship Standard - 15months, including 10days at the PETA training centre in Cosham. Supported every 6weeks by visits from a PETA Learning & Development Coach. Successful completion may result in a full time permanent position as a Commercial Co ordinator.

Location

Prysmian Cables & Systems Limited, Chickenhall Lane, Eastleigh, SO506YU. Approximate 15 minute walk from the railway station. Free car parking available.

Equal Opportunity Statement

Prysmian, as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills and abilities. We believe that diversity brings significant value at all levels of the organisation, increasing the possibility of capturing market opportunities and maximising value for our customers and stakeholders. With Diversity, Equity and Inclusion (DE&I) as part of our Social Ambition2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organisation that prioritises talent, where people feel respected, included and free to fully express their potential just as they are. All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognising and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavour to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.