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Apply now for IT Support Engineer (Waterford, Ireland)

Posted 9 days 8 hours ago by Hemmersbach GmbH & Co. KG

Permanent

Not Specified

Other

London, United Kingdom

Job Description

Onsite Level 2 IT support for users in hardware and software issues.

Experience resolving problems directly with users
Strong technical skills across all aspects of IT support
Excellent customer service skills
Familiarity with various deskside technologies
Role may require enhanced referencing or vetting due to its varied nature

As part of a dedicated team, you will work onsite providing support for deskside services and printing. You will be supported by your Service Delivery Manager, Team Leader, and colleagues.

You will handle various tickets daily, resolving issues with empathy, pragmatism, and a focus on customer satisfaction-aiming to leave each user satisfied with the service.

This role offers the opportunity to directly impact users' daily work lives. You will resolve common issues like password resets and AV checks, as well as handle complex 2nd-line problems, working alongside remote specialists in server/data center environments.

Join Us

Hemmersbach provides IT infrastructure services in over 190 countries through 50 subsidiaries. We serve leading IT companies and are committed to social responsibility-20% of profits support initiatives like Hemmersbach Rhino Force and Hemmersbach Kids' Family. We are The Social Purpose IT Company.