Applications Support Engineer

Our client is looking for an Applications Support Engineer to provide Level 2 and Level 3 support for their software applications, ensuring their stability, security, and optimal performance. The role includes managing configuration changes, patching infrastructure and applications and collaborating with vendors and internal teams.

Main accountabilities:

Deliver Level 2 and Level 3 support for application-related issues.
Implement configuration changes and enhancements to software applications.
Perform regular patching of infrastructure and applications to ensure security and performance.
Manage relationships with vendors and coordinate upgrades and maintenance activities.

Responsibilities:

Troubleshoot and resolve application-related issues, providing timely and effective solutions.
Conduct security assessments and implement necessary security measures.
Prioritise and manage multiple support tickets, ensuring critical issues are addressed promptly.
Work with development teams to test and deploy application enhancements and updates.
Maintain technical documentation and create self-service documentation for users.
Act as a liaison between the business and technical teams, contributing to sprints as a business representative and resource.
Develop and maintain application roadmaps and contribute to annual planning activities.
Provide business relationship management, ensuring alignment between IT and business objectives.
Develop strong relationships with other businesses teams and their customers to manage expectations and influence thinking.
Ensure relevant stakeholders are appropriately briefed on progress and escalations.
Ensure that insight and data is used to shape and optimise all future applications enhancements.
Contribute to the review of systems and practices, seeking opportunities for improvement, identifying new processes and ways of working, contribute to testing as required.

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

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