Applications and Interface Manager

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Job overview There is an exciting opportunity to join the Digital Systems Team as a Applications and Interface Manager.

The key role in providing the overall day to day and operational management of web applications and interfaces that the Team support.

The role encompasses providing leadership on system interfaces, web applications and front end support. Ensuring systems are operational with minimal interruption.

Applications and Interface Manager will ensure that staff members have the appropriate training to enable them to work autonomously.

This role will ensure that the interfaces are proactively monitored to provide customer/partner assurance. Extensive experience in the use of clinical system support / staff management / Interface experience is required for this post.

Main duties of the job The Applications and Interface Manager leads a team of staff that delivers the automated data exchange and the bespoke applications that improve Trust staff's experience of using IT systems in the performance of their duties. This includes the development, maintenance and management of the Trust's interface engine as well as any locally developed applications.

The role ensures that the facilities provided by the Trust's externally supplied and supported systems are complemented by local applications and interfaces, enhancing those purchased systems' contribution to safe, efficient and effective care.

The post holder ensures that there is a reliable and robust service for the automated exchange of information, reducing the need to re-enter information, enable a common master patient index across all Trust systems and a process for the identification, specification and delivery of applications that fill specific Trust requirements that are not delivered by commercial applications.

The role provides advice and guidance on requirements gathering, applications and interface development ensuring that the proposed solutions conform to the Trust's IT standards and IM&T strategy, while delivering the best value for money. The post holder is also responsible for the performance management of the Application and Interface Team.

Working for our organisation Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.

We strongly believe that the communities we serve should all have access to Five Star Patient Care.

Our Services:

Acute Care

Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

Primary Care

Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

Community Services

Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.

Specialist Regional Services

We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Achievements:

• Rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme

Detailed job description and main responsibilities

• Leads the Applications and Interface Team and is responsible for their overall management and performance, ensuring that the service levels agreed with the Trust are met. The post holder also manages projects or parts thereof that are related to applications and interfaces as required
• Acts as the primary source of advice and guidance relating to applications and interfaces to all staff, including the associated policies and procedures. Deals with complex design, requirement, development or maintenance issues that cannot otherwise be resolved by other staff.

The post holder oversees the robust delivery of the following ITIL (IT Infrastructure Library) service management processes related to applications and interfaces:

• Change management
• Release and deployment management
• Validation and testing
• Knowledge management
• Transition planning and support

Communications and Relationships

• Receives information from Trust staff, system suppliers, colleague networks, local internal governance arrangements and NHS bodies external to the Trust to create, implement and improve applications and interfaces. This information identifies the purpose of the application or interface, the key risk areas, an appropriate testing plan, together with the audit trails and key reference data.
• Assess the impact of the gathered information on the Trust's current plans and adjusts them as required to meet the Trust's stated goals.
• Explains the financial, clinical, qualitative and patient safety benefits of the agreed application and interface plans to clinical and non-clinical staff, who may be drawn from all levels of the Trust. The role influences, persuades and negotiates with staff where those plans require longer development times or specific facilities that may be contentious to the affected staff. These explanations are provided in settings that include but are not limited to, local workshops, progress meetings, CBU meetings, IM&T Committee and external events if necessary.
• Works collaboratively with other colleagues in delivering IT projects and in adopting best practice from other organisations as required.
• Negotiates any required interface or API development and support with external suppliers to ensure that they are aligned to the Trust's operational needs. Builds good working relationships to provide a seamless application and interface service. The role is the primary point of contact for application and interfacing issues.
• Conveys user feedback and details of their prevailing issues within the IT Senior Team to ensure the Department remains focused on its service to end users and reflects changes in service priorities and developments in care. Also conveys user and colleague feedback to suppliers in events such as user groups and workshops to influence future developments and functionality of the Application and Interface service.
• Plays a part in the governance of IT in the Trust by attending appropriate meetings to discuss IT issues and developments as required including, but not limited to IM&T Committee, user and project groups.
• Promotes the use of the Trust's IT systems and services throughout the organisation.

Knowledge, Training and Experience

• The post holder holds a degree in a related subject and the equivalent of a post graduate diploma extending that knowledge or have equivalent experience in managing application together with interface development and support in a health care setting. They are experienced in an IT support and delivery environment including but not limited to specialist knowledge of requirements capture, application design methods, development platforms, interface management, testing and documentation, as well as service and performance management.
• Continuously updates their knowledge of industry standards, the latest developments in application and interfacing in addition to the development plans for each of the Trust's IT services so that the team continues to enhance the user experience by ensuring that gaps in the support for the Trust's business processes by its purchased applications are reduced as needed.
• Has a detailed understanding of supporting processes and NHS specific requirements, including, but not limited to business process redesign, technical standards, incident management, problem management, access controls, information governance standards, confidentiality requirements and service management.
• Is familiar with and applies the concepts of the standards for the development of IT services mandated by the NHS and uses them to design and manage applications and interfaces in the Trust.
• Liaises with internal departments to gather requirements, agree application functions, agree interface exchanges . click apply for full job details