Application Support Specialist

Overview

• A chance to join a new team within a rapidly-expanding software house.
• An Application Support role covering SQL, MySQL, PHP, JavaScript, Linux.

About Our Client

• Michael Page Technology are proud to have been selected as a partner for a global software house as they scale their UK operation and recruit for an Application Support Specialist at their Birmingham site.
• The business is a global organisation with a shared passion: helping businesses grow smarter and faster through innovative software solutions.
• For over two decades they've been building flexible, user-friendly software tools that adapt to real customer needs, not the other way around.
• The company culture is all about learning, growing, and showing up for each other, and they take huge pride in being officially recognised as a Great Place to Work.
• Work/life harmony and flexibility aren't just buzzwords for this business, but they're built into how they work, each and every day.
• Whether you're in sales, support, product, or beyond, you'll be joining a team that values your ideas and supports your growth, where genuine meaningful work with great people is at the heart of their purpose.

Job Description

• We're looking for an Application Support Specialist to join the global support team. You will be someone who's passionate about solving problems and delivering an excellent customer experience.
• In this role, you'll be the go-to technical expert for resolving product issues and guiding customers through solutions, from start to finish.
• Day-to-day responsibilities will include taking full ownership of support cases, from initial triage to resolution, working independently or involving senior specialists when needed.
• Troubleshooting product behaviour, configuration issues, and overcoming integration challenges with a methodical, detail-oriented approach.
• Keeping customers in the loop with clear, proactive communication throughout the support process.
• Documenting your findings to support future case resolution and contributing to internal knowledge sharing.
• Identifying common trends and collaborating with the team to improve processes and reduce recurring issues.
• Ensuring all support interactions are timely, accurate, and aligned with service-level expectations.
• This is a hybrid role based in Birmingham, with three days per week in the office and the rest remote.

The Successful Applicant

A successful applicant for the Application Support Specialist position, you should have experience in the following:

• Ideally 2+ years in technical, systems, or application support, ideally in a customer-facing role.
• Hands-on experience supporting SaaS or web-based applications in fast-paced environments.
• Previous exposure to CRM platforms.
• Bonus if you've worked with support platforms like Salesforce.
• Excellent communication skills, with a customer-focused approach.

Your Technical Skills

• Comfortable with PHP and able to debug and interpret code and SQL queries.
• Familiarity with JavaScript and/or other languages in the context of troubleshooting and support.
• Confident working in Linux environments and using command lines.
• Understanding of the LAMP stack (Linux, Apache, MySQL, PHP) and web application basics.
• Nice-to-have: familiarity with Oracle, Microsoft SQL Server, MySQL, or Microsoft IIS.

What's on Offer

• Starting salary of £38,000 - £40,000 per annum.
• Private medical and dental insurance.
• Health & Wellness programmes.
• Career & Personal Development programmes.