Application Support Manager- TMS/IT/Logistics

Application Support Manager- TMS/IT/Logistics - Remote - Some office Travel required

I'm seeking a strong Application Support Manager with experience leading TMS/logistics IT teams. This role is all about team leadership, service delivery, and driving high-quality application support across a European transport network.

Key Responsibilities

• Lead, coach, and develop the regional TMS application support team.

• TMS Systems support experience required

• Manage day-to-day application support operations, ensuring SLA delivery.

• Act as senior escalation point for all TMS-related incidents and requests.

• Oversee resource planning, workload allocation, and team performance reviews (PDRs).

• Drive team knowledge growth, best practice, and process improvement.

• Ensure all support activities align with the European TMS strategy and IT standards.

• Maintain high-quality documentation, configuration records, and compliance.

• Collaborate with business stakeholders and internal IT teams to resolve issues quickly.

• Support or lead TMS-related projects when required.

About You

• Strong background in application support, ideally in TMS or logistics systems.

• Proven people manager, confident leading and developing technical teams.

• Excellent stakeholder management and communication skills.

• Hands-on understanding of configuration, analysis, and support processes.

• Experience working within SLAs, ITIL, or structured support environments.

If you're an experienced IT/TMS Application Support Manager then I would love to speak to you

Talent Today are acting as a Recruitment Agency in relation to this position.