Application Support Lead

• Application Support Lead (SFIA 5)
• Location: Remote Working (UK-based)
• Contract Length: 6 months
• Day Rate: c£450 per day (Outside IR35)

The Opportunity:

We are working in partnership with a leading consultancy to support a leading UK government client for an experienced Application Support Lead at SFIA Level 5.

This is an excellent opportunity for an individual with strong application support and service management expertise to play a key role in ensuring stability, efficiency and continuous improvement of a critical national system that directly contributes to protecting the public health here in the UK.

Skills and Experience:

• Proven track record in application support leadership at scale, ideally in the public sector (for a government agency) or across complex environments designed for the healthcare sector.
• Strong knowledge of ITIL or other service management frameworks, with a focus on best practice.
• Ability to define and implement support strategies, processes and performance metrics.
• Skilled in stakeholder management, with excellent communication skills and the ability to provide visibility to users regarding issue progress and resolution.
• Experience setting up monitoring and reporting mechanisms to drive continual service improvement.

Role and Responsibilities:

• Oversee and improve delivery performance levels for the Case and Incident Management System (CIMS) product.
• Responsible for performance improvement, process design and CI/CD monitoring
• Review and enhance application support processes, driving faster resolution of prioritised tickets and improved communication with end-users.
• Define, document, and establish a stable maintenance schedule for the system.
• Align support processes to best practice service management frameworks.
• Introduce effective monitoring and feedback mechanisms to assess performance and implement continual improvements.

NB: Candidates must be eligible for BPSS security clearance which will processed following successful interviews (5-7 days).

Please contact Edward here at ISR Recruitment to learn more about our client and how they are leading the way in developing the next-generation of technical solutions through innovation and transformational technology