Application Support Engineer - Welsh Government - HEO

Location: Wales

Join the Welsh Government and play a key role in delivering digital services that support people and businesses across Wales. As part of a growing and evolving digital function, you'll help shape reliable, high-quality services that improve everyday experiences for citizens.

About the role

You'll support and maintain business-critical applications, with a focus on Microsoft Dynamics 365 and the Power Platform. Working as part of a developing Application Support function, you'll help ensure services are stable, secure and continuously improving.

This is a hands-on role where you'll work closely with delivery teams, suppliers and business users, playing a key part in how platforms are managed, optimised and developed over time.

What you'll be doing

• Provide day-to-day operational support for Dynamics 365 and Power Platform applications
• Manage system configuration, access and routine maintenance
• Monitor performance, troubleshoot issues and resolve incidents
• Support users and provide guidance on best practice
• Work with developers, testers and suppliers on live services and releases
• Maintain documentation, audit trails and operational processes
• Identify opportunities to improve performance, reliability and user experience
• Contribute to secure, compliant and well-governed services

What we're looking for

• Experience supporting or managing enterprise applications (ideally Dynamics 365 or similar)
• Strong understanding of system configuration, data handling and IT service operations
• Ability to troubleshoot issues and manage incidents in a live environment
• Good communication skills, able to support both technical and non-technical users
• Proactive approach to problem-solving and continuous improvement
• Strong attention to detail and commitment to high-quality service delivery
• Comfortable working with stakeholders across teams and organisations

Interested?
This partner post gives you a quick overview

Click through to the full Civil Service Jobs advert to find out more and apply.