Application Support Analyst

Overview

Application Support Analyst - Insurance Systems (London Market)
London (Hybrid) Permanent Competitive Salary + Benefits

Are you ready to make a real impact in the London Insurance Market? Join a business that's shaping the future of underwriting and claims systems across international markets - where your expertise won't just support operations, it will drive innovation.

We're looking for a skilled Application Support Analyst to support and enhance core insurance platforms used across underwriting, claims, and back-office functions. You'll work closely with internal teams and external vendors to maintain and improve systems like Subscribe, Exact Advantage, and other market-leading applications.

This is a hands-on role where you'll troubleshoot issues, coordinate releases, and contribute to system rollouts, documentation, and user training - all within a collaborative, forward-thinking environment.

Why this role stands out

• Tech & Tools: Work with SQL, SSIS, SSRS, T-SQL, and gain exposure to platforms like DOCOsoft, ImageRight, Tyche, and DQ Pro etc
• Industry Impact: Support systems critical to London Market operations, including policy administration and aggregation platforms.
• Growth & Ownership: Be part of a team that values proactive thinking, ownership, and continuous improvement.
• Culture: Join a business that prioritises people, purpose, and progress - not just policies.

Responsibilities

• Support and enhance core insurance platforms used across underwriting, claims, and back-office functions.
• Troubleshoot issues, coordinate releases, and contribute to system rollouts, documentation, and user training.
• Collaborate with internal teams and external vendors to maintain and improve systems like Subscribe, Exact Advantage, and other market-leading applications.

Qualifications

• Experience supporting insurance applications (Subscribe, Exact Advantage, etc.).
• Strong SQL/database skills and familiarity with ITIL processes.
• A background in the London Market or Lloyd's insurance systems.
• A customer-focused mindset and a proactive approach to problem-solving.

then we'd love to hear from you. Apply now for immediate consideration (Please also note this role requires 3 days in the office per week).