Application Support Analyst

Job Title: Application Support Administrator
Location: Milton Keynes (Hybrid)
Contract Type: Full-Time, Permanent

£30-35,000

A leading global organisation with a strong reputation for innovation and collaboration is seeking an Application Support Administrator to join their business systems support team based in Milton Keynes. This is an exciting opportunity to be part of a dynamic environment where culture, collaboration, and career development are genuinely valued.

About the Company
With a global presence and a workforce spanning over 100 countries, this organisation is committed to fostering a supportive and inclusive culture. Employees are empowered to drive change, prioritise work-life balance, and grow within a company that values diversity of thought and experience.

Role Overview
The Application Support Administrator will play a pivotal role in maintaining and supporting a suite of critical business applications. The successful candidate will work closely with various teams to address technical needs, manage incidents, and contribute to projects that enhance operational efficiency.

This hybrid role requires attendance at the Milton Keynes office approximately three days per week during a three-month probation period, reducing to one day per week thereafter.

Key Responsibilities
Planning & Reporting

• Respond promptly to urgent system issues.

• Deliver consistently strong performance to support team objectives.

• Manage assigned projects and contribute to broader team initiatives.

• Provide insightful management information to senior stakeholders.

Technical

• Offer front-line support for business applications.

• Assist in the investigation, analysis, and prioritisation of incidents and service requests.

• Carry out routine and ad-hoc system maintenance and troubleshooting.

• Maintain strong communication with support managers and key business users.

• Develop knowledge of key market and broking systems.

• Keep abreast of system enhancements and software changes.

• Support testing processes for software upgrades and patches.

• Collaborate effectively on team projects and individual tasks.

Ideal Candidate Profile

• Previous experience in a similar support or systems administration role.

• Basic understanding of the insurance sector and ITIL principles is beneficial.

• Strong communication and interpersonal skills.

• Ability to prioritise work and operate with minimal supervision.

• Solid technical aptitude and a proactive approach to problem-solving.

What's on Offer

• A values-driven working environment where individual contributions matter.

• Hybrid working model with flexibility post-probation.

• Career progression opportunities and a supportive team culture.

• Commitment to reasonable adjustments and accommodations as needed.

Please Apply - (see below)

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.