Application Support Agent

Description of tasks

• Receive and log requests/ incidents & questions from users (by e-mail, phone, or face to face); provide technical support, investigate problems, and determine appropriate actions.
• Keep end-user informed on request status and progress.
• Participate to meetings with the development team.
• Improve documentation/ manual for training/shared knowledge.
• Deliver training to Commission Staff.

Knowledge and skills

• Higher education or equivalent overall experience.
• A first successful experience in user support (minimum 1 year).
• European level C1 in French and English is mandatory.
• Have a good analytical skill and quickly understand process.
• Be solution oriented as well proactive and reactive to any problem.
• High communication skills and ensure customer satisfaction.
• Ability to work in an international/multicultural environment.
• Strong team player with excellent relationship skills.
• You are stress resistant and can impart knowledge at various levels.

Miscellaneous:

• Any other language is an asset.
• ITIL Foundation Certified.
• Experience in European Institution is an asset.