Application Development and Support Manager - Banking

Application Development and Support Manager - Banking

Excellent opportunity has arisen for an Application Development & Support Manager to join a growing International Bank, playing a key role in shaping and supporting its application and technology landscape. This role offers the opportunity to lead both development and application support within a dynamic, regulated environment, delivering secure and resilient systems that underpin core banking operations, digital channels, and internal business functions. Operating in a smaller, agile setting, the position provides real ownership across change delivery, vendor management, and day-to-day operational stability, with the ability to directly influence technology strategy and service quality.

Main Responsibilities:

• Lead, mentor and develop a team of application developers and support analysts
• Foster a collaborative, high-performance culture focused on innovation and service quality
• Conduct performance reviews and support ongoing professional development
• Oversee the design, development, testing and implementation of new applications and enhancements
• Transition newly delivered solutions into structured BAU support models
• Deliver small-scale change initiatives and continuous improvements
• Plan delivery timelines, allocate resources and ensure milestones are achieved
• Partner with change and project teams to manage demand, capacity and prioritisation
• Ensure timely resolution of incidents, defects and performance issues
• Define and monitor SLAs, managing escalations with a focus on root cause analysis
• Oversee application monitoring, optimisation and performance tuning
• Maintain a consistent and integrated support model across all systems
• Manage third-party vendor relationships to ensure ongoing system support
• Coordinate upgrades, patches and maintenance with minimal business disruption
• Oversee remediation of security vulnerabilities and address audit or configuration findings
• Maintain up-to-date documentation, configurations and support procedures
• Promote best practices across the software development life cycle, including code reviews and automated testing
• Ensure adherence to regulatory, audit, security and data protection standards
• Maintain effective business continuity and disaster recovery processes
• Act as the primary liaison between IT, business stakeholders and external technology partners
• Provide regular reporting to governance, change and PMO forums on delivery and support performance
• Manage budgets related to application support and enhancement activity
• Make resourcing and hiring recommendations based on operational and project demand
• Contribute to annual budget planning and technology investment decisions
• Recommend tools, technologies and methodologies to enhance efficiency and service delivery

Key Requirements:

• Proficiency in various programming languages and development frameworks
• Experience in application and development lifestyle management
• Experience in analysis and design, testing and documentation of software
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience in software development, with at least 1 year in a managerial role.
• Strong understanding of application life cycle management, agile methodologies, and DevOps practices.
• Proven experience with application support and incident management in complex technical environments.
• Excellent problem-solving skills with the ability to handle complex technical issues.
• Strong project management skills, with the ability to prioritize and manage multiple projects simultaneously.
• Exceptional communication, collaboration, and interpersonal skills.
• Experience with cloud platforms (Microsoft Azure)
• Familiarity with ITIL or other service management frameworks.
• Certifications such as PMP, Scrum Master, or relevant technical certifications.

Interested? Please Apply in

Application Development Application Support Software Development Lifecycle SDLC Agile Scrum DevOps Microsoft Azure Cloud Platforms ITIL Incident Management Problem Management Change Management Release Management BAU Support Production Support Root Cause Analysis Stakeholder Management System Integration Application Lifecycle Management ALM Performance Tuning Application Monitoring Security Remediation Vulnerability Management Regulatory Compliance Audit Business Continuity Disaster