Application Analyst

Founded in 1841, Fordham is the Jesuit University of New York, offering an exceptional education distinguished by the Jesuit tradition to more than 16,000 students in its nine colleges and schools. It has residential campuses in the Bronx and Manhattan, a campus in West Harrison, N.Y., the Louis Calder Center Biological Field Station in Armonk, N.Y., and the London Centre in the United Kingdom.

The University offers a comprehensive benefits package that includes medical, dental, and vision insurance; flexible spending accounts; retirement plans; life insurance; short and long term disability; employee assistance program (EAP); tuition remission; and generous time off.

Successful candidates should have a knowledge of and commitment to the goals of Jesuit Education.

Reporting to the Assistant Director of Core Applications, the Application Analyst ensures the seamless operation and integration of various systems and technologies within the organization. This position is responsible for resolving complex issues escalated from the service desk within SLA guidelines, delivering detailed systems and application solutions. Additionally, this position advises on business requirements, designs processes, and supports the integration of layered products like databases and web services. This position may require occasional evening, weekend, and holiday hours.

Essential Functions

• Resolves complex issues requiring detailed systems and application knowledge that have been escalated from the service desk following SLA guidelines.
• Advises team activity in identifying business requirements, functional designs, process designs, prototyping, testing, training, and defining support procedures, service levels, and restoration objectives in the event of a loss of service.
• Supports the integration of layered products, including but not limited to databases, web services, application services, and data transformation tools.
• Assures adherence to proper processes and procedures as defined in the latest documentation pertaining to infrastructure, design, configuration, process, and procedures.
• Incorporates best practices into all recommendations for pre deployment, implementation, and day forward processes.

Essential Functions Note: This list is not intended to be an exhaustive list. The University may assign additional related duties as necessary.

Management Responsibilities

Not responsible for supervision or oversight of others.

Additional Functions

• Serves as a consultant to management and business groups to assess needs, develop, and implement solutions.
• Challenges and enhances analytical approaches or tools.
• Applies fact based analysis to achieve business strategy.
• Reviews and validates analysis, and develops recommendations for functional areas or projects.
• Facilitates constructive communication across the team.
• Communicates engagement status, progress, and impact to management.
• Assesses the implications of changes in scope.
• Identifies changes in the scope of work and communicates appropriately.
• Reviews deliverables to ensure that they meet expectations and are consistent with IT standards.
• Manages day to day relationships with vendors and consultants.
• Provides recommendations to clients and staff on technical designs and analyses.

Required Qualifications: Education and Experience

• Bachelor's degree and a minimum of 4 years of experience in application engineering or an equivalent combination of education and experience.

Required Qualifications: Knowledge and Skills

• Experience with collaboration technologies and cloud services, including Microsoft O365, Azure AD, ServiceNow, Google Workspaces, and Proofpoint.
• Experience in integrating layered products, such as databases, web services, application services, and data transformation tools.
• Demonstrated ability to resolve complex technical issues escalated from the service desk, adhering to Service Level Agreement (SLA) guidelines.
• Skilled in documenting and ensuring adherence to processes and procedures related to infrastructure design and configuration.
• Effective communication and collaboration skills, with the ability to operate in an advisory role and engage with team members and stakeholders.
• Proficiency in scripting or programming languages (e.g., PowerShell, Python, Bash) for system automation, configuration management, and task execution.
• Proven expertise in systems analysis, including advising on business requirements, functional designs, process designs, prototyping, testing, training, and defining support procedures.
• Competency in one or more of the following areas of focus: System Engineer for Microsoft Windows or Linux systems; supports collaboration technologies, e.g., O365, email, OneDrive, Teams, SharePoint; supports Azure AD, Zoom, email security, e.g., Proofpoint, etc.

Preferred Qualifications

• Demonstrated understanding of the technical, business, and cultural environment of higher education.
• Familiarity with teaching environment, curriculum development, and processes.
• Strong skills in the following ITIL practices: change management, incident management, problem management, and service management.

Minimum Starting Salary

Minimum Starting Salary $80,000

Maximum Starting Salary

Maximum Starting Salary $100,000

Salary is commensurate with qualifications, experience, and skills.

Is this a Union position?

No

Posting Number

A1011P

Number of Vacancies

1

Start Date

ASAP

Posting Date

01/25/2026

EEO Statement

Fordham University is committed to excellence and welcomes candidates of all backgrounds. Fordham University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Physical Activity and Work Environment

Sitting Nearly Continuously

Repetitive Hand Motion (such as typing)

Repetitive Hand Motion (such as typing) Often

Hearing, Listening, Talking Often

Standing

Standing Seldom

Walking

Walking Seldom

Running

Running Not Required

Bending, Stooping, Kneeling, squatting, Crouching, Crawling

Bending, Stooping, Kneeling, squatting, Crouching, Crawling Not Required

Climbing stairs Not Required

Climbing ladders

Climbing ladders Not Required

Reaching overhead

Reaching overhead Not Required

Pulling, pushing

Pulling, pushing Not Required

Shoveling

Shoveling Not Required

Lifting - up to 20 pounds

Lifting - up to 20 pounds Not Required

Lifting - up to 50 pounds

Lifting - up to 50 pounds Not Required

Lifting - over 50 pounds Not Required

Work Environment Office Environment: Employees are protected from weather conditions or contaminants, but not necessarily occasional temperature changes.

Documents Needed to Apply

• Resume
• Cover Letter

Optional Documents

Supplemental questions you will be required to answer on the application (No action is needed on this page)

Required fields are indicated with an asterisk ( ).

• Do you have a Bachelor's Degree and a minimum of 4 years of experience in application engineering or an equivalent combination of education and experience?
  • Yes
  • No
• Do you have experience with collaboration technologies and cloud services, including Microsoft O365, Azure AD, ServiceNow, Google Workspaces, and Proofpoint?
  • Yes
  • No
• Do you have experience in integrating layered products, such as databases, web services, application services, and data transformation tools?
  • Yes
  • No
• Are you proficient in scripting or programming languages (e.g., PowerShell, Python, Bash) for system automation, configuration management, and task execution?
  • Yes
  • No
• Do you have proven expertise in systems analysis, including advising on business requirements, functional designs, process designs, prototyping, testing, training, and defining support procedures?
  • Yes
  • No
• Do you possess competency in one or more of the following areas of focus: System Engineer for Microsoft Windows or Linux systems, supports collaboration technologies, e.g., O365, email, OneDrive, Teams, SharePoint, supports Azure AD, Zoom, Email security, e.g., Proofpoint, etc.?
  • Yes
  • No