APM MONACO - Store Manager - Central London

Overview

APM Monaco is a contemporary fashion jewellery brand with a touch of Monegasque elegance. Named after its founder Ariane Prette, the company was created in 1982 and focuses on silver jewellery with cutting-edge design. With over 400 points of sale, APM Monaco is expanding and opening new stores around the world.

APM MONACO is recruiting a Store Manager for our shop in London!

Responsibilities Sales

• Achieving turnover targets
• Analyse sales reports and data to determine business needs and implement strategies
• Define individual objectives for sales advisers
• Motivate team members and ensure understanding of KPIs in order to improve individual and collective performance
• Collaborate with the marketing team

Customer service

• Ensure the quality of customer service
• Ensure that the team maintains communication with customers
• Resolve customer complaints and support decisions made by sales advisers

Operations

• Ensure the maintenance, presentation and organisation of the shop
• Ensure payment procedures are followed
• Monitor expenditure on blinds
• Set up staff schedules as required
• Manage the inventory and ensure that staff adhere to procedures and are trained in the use of the POS
• Maintain good communication with members of the company and other stores

Visual Merchandising

• Improving and maintaining merchandising guidelines
• Ensuring that the store is clean, organised and complies with management guidelines
• Work with the logistics and marketing teams to ensure that the store's assortment is correct
• Identify and communicate defective products as quickly as possible
• Communicate stock requirements

Human Resources

• Participate in the recruitment, training and development of staff
• Develop and monitor training programmes
• Evaluate the performance of each staff member and provide constant feedback to improve performance
• Helping to resolve HR problems
• Ensuring that professional image and standards are respected and reflect the brand image

Profile sought

• You love APM Monaco!
• You have solid experience as a Store Manager
• You have experience in luxury/fashion retail and visual merchandising
• You are fluent in English
• You know how to analyse sales reports and react quickly
• You have strong communication and organisational skills
• You are flexible in terms of working hours (evenings, weekends and public holidays)