Alfa Romeo Concierge (Bedford)

Working Hours Full time including Saturdays

Benefits Company car, Company pension, birthday off (after probation), CBS Car Scheme, 22 days annual leave plus statutory bank holidays.

Closing Date 30/04/2026

Role Overview The Alfa Romeo Concierge serves as the ambassador for Alfa Romeo as well as Motorvogue. This role encompasses sales of new vehicles and acts as the primary point of contact for clients, providing exceptional customer service and aftersales support. The Alfa Romeo Concierge plays a crucial role in enhancing the customer experience, ensuring the highest levels of satisfaction, and promoting the Alfa Romeo brand.

Responsibilities

• Serve as the central character in the client relationship, actively listening to and understanding client needs to provide suitable sales offers and aftersales support.
• Embody the Alfa Romeo Brand and maintain a deep understanding of the premium and luxury sectors across industries.
• Create a clean, attractive, welcoming, and safe environment aligned with Alfa Romeo's premium positioning and local government guidelines.
• Help manage a superior client experience through all client interactions (physical and digital) and departments, including contactless appointments, home deliveries, and exclusive events.
• Utilise technology, including customer relationship management (CRM) systems, digital platforms, video tools, and other relevant software to enhance customer interactions and streamline processes.
• Actively promote the Alfa Romeo brand and raise awareness in the local community through participation in community events, leveraging social media platforms, and implementing marketing initiatives.
• Sell Alfa Romeo brand's new and used vehicles, services (financing, connected services, service contracts, etc.), and accessories.
• Stay informed about constantly changing competitor offers to effectively position Alfa Romeo products and services.
• Welcome clients, manage vehicle handovers and returns, and follow up with clients to ensure their total satisfaction.
• Collaborate effectively with the dealership's sales, aftersales, marketing and support teams to ensure a seamless customer journey and exceed customer expectations.
• Support the Brand Manager in supplies management, vehicle orders, business forecasting and stock management.
• Adhere to unit sale and operating margin profitability targets.
• Contribute to achieving fixed sales and quality objectives to drive business performance.
• Continuously learn and develop by participating in regular training sessions and workshops to enhance knowledge of Alfa Romeo vehicles, industry trends, and sales techniques.
• Manage the customer journey through the Service department, ensuring operating standards are followed and the customer is satisfied/delighted.

Candidate Attributes

• Relationship Building: The candidate should have a strong focus on building and nurturing relationships with clients. The ability to establish trust, provide personalised interactions, and deliver attentive follow-ups is essential to foster client loyalty and encourage repeat business. They should be proactive in their communication, ensuring that clients feel valued and supported throughout their journey with us.
• Technology Proficiency: Proficiency in utilising technology is a key requirement for this role. The ideal candidate should be comfortable and experienced in using customer relationship management (CRM) systems, digital platforms, video tools, and other relevant software. By leveraging technology, they will enhance the customer experience, streamline processes, and effectively manage client interactions.
• Brand Promotion and Awareness: The candidate should have a strong passion for promoting the Alfa Romeo brand and raising awareness in the local community. They will actively participate in community events, leverage social media platforms, and implement marketing initiatives to expand the brand's reach. By representing the Alfa Romeo brand with enthusiasm and expertise, they will contribute to the growth and success of the dealership.
• Leadership: Managing the customer journey will involve close co-operation with key stakeholders in the business and with the brand. Having the skills to make sure customers are dealt with fairly and expertly will require key management skills and character. Balancing the needs of a customer and the needs of the business and satisfying both, will be paramount.
• Continuous Learning and Development: At our dealership, we are committed to the ongoing learning and development of our employees. The selected candidate will have access to regular training sessions and workshops designed to enhance their knowledge of Alfa Romeo vehicles, industry trends, and sales and marketing techniques. We encourage a proactive approach to continuous learning, ensuring that our Alfa Romeo team stays ahead of the curve and delivers exceptional service to our clients.

CANDIDATE KEY ASSETS:

• Time Management: Excellent time management, prioritisation, and meeting deadlines for prompt client responses.
• Organisational Skills: Highly organised with strong attention to detail, multitasking, and accurate record-keeping for smooth operations.
• Self-Motivation: Proactive and driven to exceed sales targets and customer expectations.
• Professionalism: Presentable with excellent communication and interpersonal skills.
• Management skills: Liaising with colleagues to ensure customers are dealt with in the correct manner.
• Adaptability: Open to learning new technologies and adjusting approach to meet evolving customer needs.
• Communication Skills: Strong verbal and written communication to engage effectively with clients, colleagues, and stakeholders.
• Problem-Solving Abilities: Resourceful with a solution-oriented mindset to address client needs and resolve issues effectively.
• Negotiation Skills: Effective in pricing discussions, trade-in valuations, and closing deals while maintaining positive client relationships.
• Team Player: Collaborative mindset, willingness to work with colleagues from different departments, fostering a positive work environment.
• Resilience: Ability to handle challenges and rejection, remaining motivated and positive, bouncing back and maintaining high performance.
• Flexibility: Adaptability to thrive in a fast-paced, dynamic work environment.
• Technology Proficiency: Proficient in utilising technology, including CRM systems, digital platforms, video conferencing tools, and other relevant software.
• Poise: Demonstrates professionalism and elegance in representing the dealership and luxury brand.
• Financing and services sales (service contracts and connected services).
• Customer satisfaction results in both sales and aftersales interactions.
• Lead management rate to effectively convert leads into customers.
• Marketing activities at all levels.
• Completion of required training programs.
• Showroom standard audit results to ensure compliance with brand guidelines.

ABOUT MOTORVOGUE Motorvogue are a forward-thinking company working with the following brands across 6 locations: Fiat, Fiat Professional, Abarth, Alfa Romeo, Jeep, CUPRA, SEAT, Hyundai, Citroen, Peugeot and Omoda & Jaecoo. With showrooms in Northampton, Bedford, King's Lynn, Norwich, and Bury St Edmunds. Our sixth site opened in Dunstable in April 2024. We continue to grow and develop moving forward.

REMUNERATION & BENEFITS

• We provide a basic salary of £30,000 PA (5.5-day average week). Realistic OTE of £50,000 but this is uncapped.
• Company Car
• 22 days annual leave plus statutory Bank Holidays
• Birthday off following successful probation.

We are proud to embrace our equal opportunities policy and welcome applicants of all backgrounds, sexual orientation and gender to apply.

Due to a high number of applicants for recent roles, we regret that we are unable to respond to all applicants and should you not hear from us you should assume that your application has been unsuccessful on this occasion.

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CONSUMER CREDIT & GENERAL INSURANCE Motorvogue (Northampton) Ltd trading as Motorvogue is an Appointed Representative of Automotive Compliance Ltd who is authorised and regulated by the Financial Conduct Authority (FCA No. 497010). Automotive Compliance Ltd's permissions as a Principal Firm allows Motorvogue (Northampton) Ltd trading as Motorvogue to act as a credit broker, not a lender, for the introduction to a limited number of lenders, and to act as an agent on behalf of the insurer for insurance distribution activities only.

We are a credit broker and not a lender. We can introduce you to a carefully selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. We act on behalf of the lender for this introduction and not as your agent. We are not impartial, and we are not an independent financial advisor.

Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next most suitable offer of finance for you . click apply for full job details