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Airport Passenger Service - Customer Support

Posted 1 day 3 hours ago by Flighthelp

Permanent

Part Time

Customer Service Jobs

West Midlands, Tipton, United Kingdom, DY4 0

Job Description

On Site

About the Opportunity

FlightHelp supports air travelers when flights get delayed or cancelled across Europe. We are seeking dependable, approachable Airport Customer Support Representatives to join our team on-site at the airport terminal.

In this role, you will help air passengers experiencing flight delays or cancellations, providing them with clear informational resources regarding their passenger rights under EU regulations.

Key Responsibilities

Engage with travelers in a professional and courteous manner.

Hand out educational printed materials explaining passenger rights and compensation processes.

Submit shift reports and location updates through standard company communication channels.

Requirements

Fluent or high intermediate English communication skills (additional European languages are a strong asset).

Professional, punctual, self-motivated, and comfortable working in a dynamic airport environment.

Reliable commute or proximity to the airport terminal for scheduled shifts.

What We Offer

Flexible part-time scheduling structured around operational demand.

Hourly Wage: $45.00 - $50.00 / hour

Travel expense reimbursement in accordance with company policy.