Airport Concierge Lead & Guest Experience Host

Wilson James is looking for a full-time Concierge/Host at Birmingham Airport, responsible for managing a team of Customer Care Agents and ensuring excellent customer service. You will lead day-to-day operations while adhering to company guidelines.

This role offers various lifestyle benefits, a commitment to learning and development, and a focus on health and wellbeing, including access to an Online GP. A good fit requires previous customer service experience and excellent communication skills.