Airline reservations agent - Mandarin speaker

Reservations & Ticketing Agent (Mandarin Speaking) Central London - Office Based

If you enjoy the pace of airline reservations, love getting fares right the first time, and want to work for a global travel company supporting a major international airline client, this could be a great next step.

A global travel company is looking for an experienced Reservations & Ticketing Agent to join their London team. You'll be working in a multicultural environment, handling bookings, ticketing, passenger support and detailed reporting. Fluent Mandarin (spoken, read and written) is essential for this role.

What you'll be doing

• Handling reservation calls from passengers and travel trade
• Creating bookings, processing changes, issuing and reissuing tickets and EMDs
• Managing invoices, payments and strict reporting procedures
• Completing daily and monthly sales reports and reconciliations
• Supporting customers over the phone and face to face
• Handling reissues, upgrades, reroutes and group bookings
• Liaising with local and overseas teams for the airline client

What we're looking for

• Fluent Mandarin (speak, read, write)
• Minimum two years' airline reservations and ticketing experience
• Strong Amadeus skills including fares, e ticketing and manual fare builds
• Excellent communication and customer service abilities
• Calm, professional and detail focused
• Confident using Word, Excel and Outlook
• Strong teamwork and time management skills

What you'll get

• 37.5 hour week, office based
• 21 days holiday rising to 25, plus bank holidays
• Life and medical insurance
• Pension
• Employee Assistance Programme
• Spacious modern office in central London
• Supportive, multicultural team environment

If you're passionate about aviation and enjoy a role where accuracy and customer care really matter, I'd love to hear from you.

Email your CV to or call quoting reference 60553.