Air Export Operational Supervisor

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

At DSV we're building the world's leading logistics and transport network. With this exciting growth comes opportunity - and we're looking for new talent to join us.

Air Export Operational Supervisor

Shannon
Mon Fri, 37.5 hours per week

What will you be doing?

• Plan and coordinate daily workloads, ensuring fair and effective task allocation
• Organise cover for holidays, absences, and peak periods to maintain service continuity
• Support the team in prioritising urgent, time sensitive shipments and KPI critical tasks
• Ensure customer KPIs and service expectations are clearly understood and consistently delivered
• Monitor operational performance and act early when service levels are at risk
• Support performance recovery activities where additional focus is needed
• Maintain clear, accurate, and accessible work instructions for all customer lanes and processes
• Identify gaps, standardise ways of working, and ensure consistency across the team
• Act as the first point of escalation for operational and customer queries
• Resolve issues professionally and support the team in complex situations
• Identify scope creep and ensure work aligns with agreed customer requirements
• Highlight inefficiencies, cost risks, or uncharged activities to support commercial control
• Communicate operational updates clearly and ensure changes are implemented consistently
• Support your team through change and represent their feedback to management
• Identify training needs and support ongoing development across the team
• Promote cross training and reduce reliance on individual knowledge
• Contribute to branch and departmental meetings with performance insights and operational updates

About you

• Experience in a Team Leader or senior operational role within airfreight
• Strong understanding of import/export processes and logistics operations
• Ability to lead, motivate, and support teams in a fast paced environment
• A structured, detail oriented approach with a focus on quality and performance
• Confidence handling escalations and making decisions under pressure
• Commercial awareness and understanding of customer service agreements
• Strong communication skills and ability to drive consistent ways of working

What can we offer you?

Competitive Salary Package and an opportunity to be part of and grow within a successful company with a team of 160,000, operating in over 90 countries.

Access to employee benefits including:

• Enhanced Annual Leave Entitlement from your start, increasing with length of service
• Salary Sacrifice Cycle Scheme
• Employee counselling for physical and mental wellbeing
• Company Pension; with Life Cover and Critical Illness cover

Next Steps

If this sounds like the next step for you, please submit your CV without delay. Successful candidates will undergo right to work checks and background references where required.

We do not accept CV details from recruitment agencies unless DSV has engaged directly regarding the role requirements.

DSV - Global transport and logistics