AI Solution Lead - CoPilot Studio

AI Solution Lead - CoPilot Studio

Start Date: ASAP

Duration: 9-12 Months

Location: London

On site requirement: 2dpw in central London office

AND Digital are a tech company focused on accelerating digital delivery and dedicated to closing the digital skills gap. We've been helping organisations build better digital products and stronger digital teams since 2014.

We believe our work should always make a remarkable impact for our clients. We do this through our regional offices (or 'Clubs') building strong relationships with our partners, so that they are always prioritised by a team within close proximity.

This unique model has driven success for our clients and ourselves, evidenced by our remarkable organic growth since 2014. Today we number more than 1,300 people with Clubs all over the UK, Europe and the USA with plans for global expansion in the next couple of years.

Responsibilities

• Lead the technical implementation of Microsoft Copilot solutions across Microsoft D365 CRM
• Design and configure secure, scalable, and compliant Copilot deployments tailored to business needs.
• Collaborate with IT, security, and business stakeholders to ensure readiness for production rollout.
• Architect and implement integrations between Copilot and enterprise systems to enable contextual, intelligent experiences.
• Support development and management of custom Copilot extensions and agents using tools such as Microsoft Copilot Studio and Azure OpenAI.
• Ensure interoperability across the broader Microsoft ecosystem, including Power BI, Power Automate, and Security Copilot.
• Define and enforce governance standards for Copilot usage, data access, and prompt management.
• Work closely with security and compliance teams to ensure adherence to organisational and regulatory requirements.
• Monitor and manage permissions, data boundaries, and responsible AI practices.
• Own the lifecycle of Copilot solutions post-launch, including monitoring, optimisation, and support.
• Track adoption, performance, and user feedback to drive continuous improvement.
• Provide technical leadership and support for issue resolution and enhancements.
• Act as the subject matter expert (SME) for Copilot technologies, advising stakeholders on capabilities, limitations, and best practices.
• Support change management and user enablement efforts, including training, documentation, and onboarding.
• Stay current with Microsoft's Copilot roadmap and emerging AI capabilities to inform future strategy

Qualifications

• Proven hands-on experience in Agentic AI development and automation using Microsoft Copilot Studio.
• Understanding of data science concepts, AI / ML models, automation workflows, and agentic orchestration to enhance business processes.
• Familiarity with Microsoft Power Platform concepts, including Power Automate, Power Apps, and Dataverse.
• Familiarity with REST APIs, JSON, OAuth, and integration patterns with enterprise systems (e.g., CRM, ERP, data products and microservices)
• Experience applying Generative AI and prompting techniques.
• Strong understanding of AI governance, observability, and compliance frameworks.
• Proven ability to deliver secure, scalable, and responsible AI solutions.
• Excellent communication and presentation skills
• Extensive experience working collaboratively with diverse colleagues and stakeholders.
• Knowledge of the Microsoft ecosystem, particularly M365, Power Platform, and Azure.
• Experience integrating Copilot Studio with Azure AI Foundry solutions.
• Hands on experience in the setup of Continuous Integration (CI) and Continuous Delivery (CD), ideally using Azure DevOps

Joining AND

From the work we deliver, to the way we serve and support our people, we work hard to ensure that there's nowhere quite like AND. But joining a company is a two-way street: the fit has to work on both sides. So before you apply, here's three key things to understand about us:

• We're built for people - like, real humans. Not 'resources' or 'staff'. That means happiness and wellbeing really do matter to us, and we hate unnecessary hierarchy and bureaucracy.
• There's no well-trodden path ahead: AND is growing fast and forging a new trail. That's exciting, and gives us all the autonomy and opportunity we love - but bear in mind it also demands focus, patience and resilience.
• Diversity is a priority. After all, to build great products that a wide variety of different people love to use, we need a wide variety of people to help us build them. So diversity is more than a policy or a word: it's business critical for us.