AI-Powered QA & Operational Controls Lead - Debt Services

Flint Bishop Solicitors is seeking an Operational Controls Manager to lead the first-line QA and controls across Debt Services and FSR Litigation. The role ensures governance, client requirements, risk management and customer outcomes are embedded and evidenced.

It operates independently within the first-line control environment and reports to the Head of Debt Services. The role is full-time and based in Derby, with responsibilities spanning QA framework ownership, attestation calendars,