AI Knowledge Management Product Lead

Aviva plc seeks a Product Manager for AI Knowledge Management to shape the Virtual Assistant's knowledge management, information retrieval, and AI-enabled customer support strategy. You will define the vision, partner with CX, technology, data and AI teams, and drive a robust roadmap to improve response quality and customer outcomes.

You will work across locations Bristol, Norwich or London, overseeing knowledge sources, organisation, governance and continuous improvement initiatives to optimise