AI-First CX Architect: Design Scalable, Intelligent Support

Zendesk is seeking a Technical Architect, AI-Powered Customer Experience, to design scalable AI-first architectures that enable automation and enhanced customer journeys. You will lead discovery sessions, communicate with executive stakeholders, and guide customers through implementation and adoption of Zendesk AI capabilities.

You will collaborate with Sales, CS, Support, Product, and Professional Services to ensure technical success, governance, and operational readiness across time zones in a