AI Engineer (Operations & AI Transformation)

Redion (Europ Assistance), was founded in 1963 and is a pioneer of the assistance concept. In our operations center, we advise and support Austrian customers 24 hours a day - 365 days a year - and rely on a global network of 750,000 partner companies.

Our core areas include Travel, Mobility, Home & Connected Living, Cyber Security, Health & Senior Care. We provide our customers with tailored solutions both in difficult situations and in everyday life.

Our successful company is currently undergoing a major transformation process, both in terms of system landscape and by leveraging synergies within the group.

In Northern Europe, at Unit level (Belgium, Germany, Switzerland and Austria) we are accelerating an ambitious AI-driven transformation to reshape how assistance is delivered across: Mobility (roadside assistance), travel assistance, travel claims, customer service, fraud & leakage, sales, and support functions

Our objective: industrialize AI at scale to improve: Operational efficiency, customer experience, decision-making, and automation and productivity. All within a strong framework of governance, compliance, and responsible AI.