AI-Driven Support Operations Architect

PortSwigger Ltd is seeking a seasoned Customer Support Systems/Operations specialist to own and optimize the live customer support platform. You will focus on AI-assisted resolution, routing, escalation, and handoffs, ensuring fast, accurate case handling in a high-volume environment.

You will design end-to-end customer journeys, maintain runbooks, and implement safety checks. The role requires 5-7+ years in CRM-centric roles and hands-on experience with Salesforce or HubSpot, with a strong