AI-Driven Support Leader - Scale a Global SaaS Team (London)

A fast-growing SaaS startup based in London is seeking a Customer Support Manager to build and scale a customer-centric support function. The ideal candidate will have experience in a Series B or later-stage SaaS company and will lead efforts to leverage AI and automation to enhance customer service quality. This role offers a unique opportunity to shape the support organization within an innovative company, with a culture that values growth and diversity.