AI-Driven Retention & Recovery Lead

Teya, a London fintech, is seeking a Retention & Recovery Lead to own the end to end churn to collection lifecycle. You will design and operate a unified queue, integrate AI-driven retention signals, and align with risk, finance, and legal to maximise recoveries.

You will start hands on, build a credit control team, and shape the strategy for fraud and settlements while driving measurable improvements across the merchant lifecycle.