AI-Driven CX & Innovation Manager

Publicis Sapient in London is seeking a Manager in CX&I to shape future-state customer and employee experiences using design thinking and strong research.

You will lead multidisciplinary, client-facing workstreams, embed AI responsibly, and map end-to-end journeys, balancing quick pilots with measurable outcomes.

The role requires industry experience in Consumer Products, Financial Services or Travel & Hospitality, with hands-on AI fluency and a commercial mindset.