AI-Driven CS Transformation Analyst

Ryanair is recruiting a Business Analyst- CS Transformation to join the Customer Service Department. This role focuses on designing and delivering automation solutions to scale CS to up to 300 million customers per year, leveraging AI and GenAI to enhance self-service tools and automated workflows.

You will review workflows, identify inefficiencies, gather business requirements, and support CS transformation projects with stakeholders and third-party partners.