AI & Automation Director

• Work with the Operations Director to shape, evolve and deliver the agency's AI and automation strategy and implementation plan.
• Identify opportunities to automate repetitive and manual processes across the agency.
• Work with leadership teams to prioritise the highest-impact initiatives.
• Stay up to date with emerging AI technologies and recommend practical, commercially-minded applications.
• Lead on Claude uptake and integration across the agency, ensuring departments and individuals are set up correctly.
• Train and support teams to effectively use AI tools.
• Develop best practice guides, documentation and training materials.
• Run workshops and coaching sessions across the business.
• Manage and optimise the agency's AI and technology stack.
• Ensure systems are scalable, secure and well documented.

Requirements

• Significant senior-level experience in automation, operations, RevOps, systems, AI enablement or a similar leadership role.
• Previous experience working within a creative agency, ideally within the social and creator space.
• A track record of implementing business systems and workflow automations at scale.
• Strong understanding of AI tools and practical business applications, including Claude or comparable LLM platforms.
• Experience with platforms such as Zapier, Make, HubSpot, Notion, Airtable or similar.
• Strong problem-solving and analytical skills.
• Excellent stakeholder management and communication skills, with the credibility to influence at senior leadership level.
• Comfortable working independently and owning projects from idea to implementation, with minimal oversight.

Core Competencies

Demonstrates expertise in AI and automation strategy implementation, with a strong focus on optimizing business systems and workflow automations. Capable of leading teams in the adoption of AI tools and ensuring effective training and documentation practices.

Highest-signal resume keywords

• AI Strategy Development
• Automation Implementation
• Stakeholder Management
• AI Tools Proficiency
• Creative Agency Experience

ATS Optimization Keywords Hard Skills

• Automation
• AI Enablement
• Business Systems Implementation
• Workflow Automation
• Problem-Solving
• Analytical Skills

Soft Skills

• Communication Skills
• Influencing Skills
• Independent Project Ownership

Industry Keywords

• Creative Agency
• Social Space
• Creator Space

Tools & Technologies

• Claude
• Zapier
• Make
• HubSpot
• Notion
• Airtable