Agency Operations Manager

• We're on a mission to do away with crappy training and become the most creative, innovative, and effective digital learning agency on the planet.

• Our team of six creates custom eLearning courses for incredible clients across a range of industries, including Gaming, Music, Film, Transport, Drinks and Health.

• With new projects and clients on the horizon, we're ready to scale - and we need someone who cankeep our internal operations and project workflows running seamlessly.

• Our Managing Director is spending more and more hours on operational and administrative tasks, time that could be better spent on clients and growth.

• We're looking for a proactive, highly organised Agency Operations Manager who can take full ownership of:

  • Keeping the agency running smoothly day-to-day (managing team availability, project tools and internal processes)

  • Overseeing the production workflow (task scheduling and management, production coordination)

  • Internal admin (project reporting, knowledge management and light HR support)

• This role will be a key position in the business - the glue that holds our team, projects, and processes together.

Project workflow and team coordination

• Attend client briefings and creative meetings (occasionally outside regular UK hours)

• Manage project setup in Asana, Slack, Timely and Google Drive

• Prepare briefs for freelancers and internal team members (we call ourselves 'Bundlers')

• Coordinate with Bundlers to keep project workflows moving and project plans up-to-date

• Manage internal reviews and support quality assurance

• Share project updates and manage feedback/approvals with clients

• Document learnings in Notion to help us continuously improve

Business operations and admin

• Manage resource and capacity planning in Asana

• Support finance admin by tracking project hours in Timely and generating project spend reports

• Coordinate team meetings and availability

• Support people management by helping onboard freelancers and new Bundlers

• Own core business tools, including Asana, Slack, Timely, Google Drive, Notion and Reach 360 (our Learning Management System) to ensure they're well-organised and optimised for our team

• Own knowledge management to keep internal and strategy documents organised in Notion

• Manage software and tool subscriptions

• Take on recurring admin tasks that free up the Managing Director's time

Process and workflow improvement

• Identify bottlenecks in project workflows and internal operations, and improve how we work

• Create clear, repeatable processes for both client projects and internal operations

• Track and report key metrics (hours, budgets, project progress) to keep the team informed

• Help shape smarter ways of working as we scale

• Operations or production coordination experience, ideally in a digital learning, creative, or digital agency environment

• Strong organisational and operational skills, with the ability to manage multiple priorities simultaneously

• Experience in tools like Asana, Slack, Google Suite, Notion and time-tracking software

• Financial literacy to track budgets, hours, and simple reports (no need to be an accountant, just confident with numbers)

• Keen attention to detail with a friendly, proactive approach

• Excellent communication and coordination skills, especially with colleagues and freelancers

• A passion for continuous improvement, streamlining processes, and keeping things running smoothly

• Flexibility to occasionally join calls with clients and colleagues outside regular UK working hours

• Fully remote. Our team of Bundlers work remotely across the UK, NZ and Georgia.

• Flexible hours. However, this role needs to align with when the rest of the UK team is working.

• Extra time off between Christmas and New Year's. In addition to 25 days' holiday.

• Professional development. We want to ensure you can grow along with Bundle.

• Own your role. We don't micro-manage (but help is always available).

• Best-in-class tools. We'll provide a MacBook Air, Remarkable and all software licences.

• Good vibes. You'll be part of an awesome team and work with amazing clients.