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Aftersales Manager

Posted 2 hours 58 minutes ago by Octane Recruitment

Permanent

Full Time

Retail & Consumer Products Jobs

Norfolk, Norwich, United Kingdom, NR1 1

Job Description

Aftersales Manager - Norwich

We are recruiting for an experienced Aftersales Manager, Service Manager or Automotive Aftersales Manager to lead a large multi-department Aftersales operation in Norwich. Applicants must have proven experience successfully managing a sizeable automotive Aftersales, Service or Workshop team, hold a Full UK Driving Licence and have the right to work in the UK. Main dealership experience is required, with prestige or multi brand experience advantageous.

Location: Norwich

Salary: £50,000 basic OTE: £81,200 Potential earnings up to £96,200 at 125% of target

Hours: Monday to Friday, 8:00am-6:00pm No weekends

Team: Approximately 40 staff

Reference:31231

Benefits / Why Apply?

£81,200 OTE with potential earnings up to £96,200
Monday to Friday - no weekends
Lead an established team of approximately 40 staff
Large 24 ramp workshop
Multi brand prestige operation
33 days annual leave including bank holidays
Company pension and Life Assurance
Discounts on vehicles, servicing and retail
24/7 healthcare and wellbeing support
Company share purchase plan
Paid volunteering day
Cycle to Work scheme
Ongoing training and development
Family friendly policies and flexible working options

Aftersales Manager Role

Lead the complete Aftersales operation across multiple prestige brands
Manage, motivate and develop a team of approximately 40 employees
Drive Aftersales performance, profitability and customer satisfaction
Oversee a 24 ramp workshop, large Parts Department and onsite SMART repair facility
Monitor departmental KPIs, productivity, efficiency and financial performance
Develop Service, Workshop and Parts teams to achieve operational targets
Maintain excellent manufacturer, compliance and customer service standards

Aftersales Manager Requirements

Previous experience as an Aftersales Manager, Service Manager or senior automotive Aftersales leader
Proven experience successfully managing and developing a large team
Strong commercial understanding of Service, Workshop and Parts operations
Ability to drive performance, profitability and customer satisfaction
Energetic, visible leadership style with strong people management skills
Main dealership experience
Full UK Driving Licence
Right to work in the UK