Aftersales Executive

A leading specialist and luxury Tour Operator is seeking an experienced Aftersales & Customer Service Consultant to join their team.

A key role in contributing to the smooth-running of the Aftersales & Operations department with specific responsibility for providing an exemplary pre and post-sale service to our customers and maintaining professional working relationships with our supplier partners.

This is a premium high-end tour operator and delivering excellent customer service is of the utmost importance to them; their goal is to create unforgettable holiday experiences for clients, and keep them coming back to us year after year. This position is on a hybrid working model, with 2 days in the office and 3 days at home!

JOB DESCRIPTION:

• Answer incoming customer phone calls and take appropriate action for each call.
• Answer incoming customer emails and take appropriate action for each email.
• Input data into the reservation system platform to keep each existing customer record updated and to enter new records when appropriate.
• Liaise with suppliers to fulfill customer requests - e.g., flight seats, airport assistance.
• Work with the Operations team to fulfill customer requests - e.g., extra hotel nights, dietary requirements.
• Adopt company policies to resolve customer service issues, both pre and post-sale.
• Any other duties that the group requires relating to the operational running of the business.
• Deliver on personal, departmental, and company targets as set out by the Operations Manager.

EXPERIENCE REQUIRED:

Travel Industry experience is required.

Previous customer service and/or aftersales experience from a Travel Company, with a customer-focused approach and the drive to exceed the customers' expectations.

THE PACKAGE:

Salary is £25K; the hours are very sociable being Mon - Saturday office hours.

HYBRID - BIRMINGHAM (2 days in office, 3 days remote).

INTERESTED?

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