Aftersales Director: Service & Parts Excellence

Marriott Motor Group in Ipswich seeks a confident Head of Aftersales to lead the site's Service and Parts operation, driving performance, customer satisfaction and team development. You'll work with the Group Aftersales management to implement best practice and ensure compliance with manufacturer standards.

You'll balance customer expectations with commercial performance, guide recruitment and coaching, optimise workshop capacity and manage stock and pricing to support service excellence and