Aftersales Administrator

Overview

Aftersales Administrator
Department: Aftersales Department - Passenger Cars
Report To: Head of Aftersales
Work Location: Uxbridge, England, UB8 1DH (Fully Office-based)

Responsibilities

• Executive Support: Manage the Head of Aftersales' diary, prioritizing meetings, handling scheduling conflicts, and ensuring all preparatory materials are ready for daily appointments.
• Inter-departmental Coordination: Act as the primary point of contact for all after-sales departments. Facilitate communication to ensure workflow efficiency and resolve administrative bottlenecks between teams.
• Reporting & Data Consolidation: Collect and consolidate performance data from various departments to produce comprehensive monthly, quarterly, and annual reports.
• Meeting Management: Organize departmental meetings, prepare agendas, and take minutes. Follow up on "action items" to ensure team tasks are completed on time.
• Document Control: Maintain an organized digital filing system for service contracts, warranties, and departmental policies.

Job Requirements

• Communication Excellence: Exceptional verbal and written communication skills. You must be comfortable interacting with everyone from frontline technicians to senior stakeholders.
• Presentation Mastery: Highly proficient in creating visually compelling and professional presentations (PowerPoint/Keynote) that tell a story with data.
• Technical Literacy: Solid knowledge of Excel. You should be comfortable with basic formulas (e.g., VLOOKUP, SUMIF, Pivot Tables) to clean and organize data.
• Attention to Detail: A "sharp eye" for accuracy; ensuring that reports are error-free before they reach the Head of Aftersales.
• Multitasking Ability: Proven ability to manage multiple deadlines in a fast-paced environment without losing composure.
• Carry out any other reasonable task instructed by the Head of Aftersales.

We offer

• Performance and experience-based competitive remuneration;
• Scottish Widow workplace pension;
• 25 days paid holidays + public holidays;
• On-site free parking;
• Commute allowance;
• Car sacrifice scheme
• Department & company wide teambuilding events;
• An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy.

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team