After Sales - Maintenance Engineer

Aftersales Engineer

• Location: St Helens (Plus National Travel)
• Job Type: Full-time
• Salary: £33,000-£37,000

Join a growing team as an Aftersales Engineer, where you will be the first-line responder for customer support needs and an integral part of our production activities. This role is perfect for engineers who thrive on problem-solving, working independently, and providing exceptional customer support across the UK.

Day-to-day of the role:

Aftersales (Primary Responsibility)

• Act as one of the on-call responders for incoming aftersales requests during scheduled working hours.
• Carry out reactive maintenance, repairs, and fault investigations on switchgear and associated systems.
• Perform mid-level service tasks including routine maintenance, component replacement, relay testing, VT/CT functional checks, and mechanical adjustments.
• Conduct site assessments and produce clear service reports, RAMS (where required), and documentation.
• Provide technical guidance and professional customer-facing communication.
• Uphold all relevant safety procedures, risk controls, and company standards.

Travel Requirements

• Willingness to work away within the UK Monday-Friday, with durations varying from 1 day up to a full week, depending on scope and location.

Production Support (When Not on Aftersales Duties)

• Support hands-on manufacturing and assembly activities including electrical and mechanical installation work, internal wiring, and cabinet layout work.
• Assist with PDI inspections and functional testing.
• Engage in general workshop duties supporting daily production operations.

Required Skills & Qualifications

Essential:

• Strong electrical and mechanical aptitude.
• Excellent communication, problem-solving, and customer service skills.
• Ability to work independently and as part of a team.
• Confident interpreting electrical/wiring drawings.
• IT-competent (Outlook, Word, Excel).

Desirable:

• Understanding of MV switchgear, auxiliary transformers, VTs/CTs, and protection/control panels.
• Relay testing experience.

Qualifications:

• NVQ / City & Guilds Level 2 or 3 in Electrical Installation, Electrotechnical Services, or similar.
• 18th Edition Wiring Regulations is a plus.
• Relevant service engineering or switchgear experience.

Benefits

• Early finishes on Fridays.
• Opportunities for professional development and training.
• A supportive and collaborative work environment.
• 24 days holiday plus 8 UK bank holidays.
• Employee Assistance Programme.
• Wellbeing Committee.
• Free parking.
• Pension Scheme (6% employer contribution).
• Bereavement Leave.
• Enhanced paternity/maternity pay.
• Up to 10% Monthly bonus.

To apply for the Aftersales Engineer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.