Advice Services Manager

Advice Services Manager

Reporting to: Head of Contracts & Service Development

Location: Belfast

Hours: 35 hours per week (Monday to Friday)

Salary Package: - £37,672 gross p/annum

Benefits

• 4 x Annual Salary (death in service life insurance benefit)
• 8% (employer 3% + employee 5%) Pension
• Generous free cash back & healthcare scheme
• Leave 25 days annual leave plus 13 statutory days and birthday off

Duration: Permanent full time, with six-month probationary period

The Advice Services Managers will jointly lead operations and be a part of the Strategic Management Team at Advice Space to help deliver our Strategic Plan. We are looking for an excellent communicator with strong leadership skills and proven experience in operations, project and funder management, and people management, alongside a clear commitment to building and delivering high-quality advice services.

About the role

The Advice Services Manager will support Advice Space's vision by jointly leading the Advice Services Team of staff and volunteers across all its office site locations and ensuring high-quality efficient delivery of triage, helpline, advice and representation services and developing a structure for proactive learning and growth opportunity.

The role includes organising daily operations and staffing along with monitoring performance and service standards, supporting quality assurance and accreditation, managing office locations, building a learning centre (Academy) infrastructure for Advice Space, budget management, project/ funder reporting and driving improvements to maximise impact and outcomes based on client need.

Further information, a full job description and person specification is available in the Recruitment Pack below.

How to apply

Please complete the separate application form, available via clicking the APPLY icon and return it via email to:

Closing date: Noon, Monday 2nd November 2026

It is unlikely late applications received after this time/date will be accepted. You will also then be asked to submit a separate equality monitoring form.