Adult Social Care, Duty Careline Officer, West London

Adult Social Care, Duty Careline Officer, West London

Pay rate to £32.22 per hour

Local Authority Social Care, Community Alarm monitoring services

Pertemps is recruiting for an experienced Duty Careline Officer in West London.

• To provide an emergency visiting and call handling support service for the H&F Careline service which operates 24/7.
• To be responsible for the operation of the LBH&F Careline & Emergency Control Room during core operational hours, although may be required to work outside office hours.
• To respond to all telephone & alarm calls, providing a link between the caller and appropriate services by assessing the nature of emergency calls, prioritising level of urgency and responding accordingly.
• To visit service users where necessary, driving to the property, identifying the extent of practical and emotional support required and contacting and liaising with other emergency services, agencies, next of kin etc., as appropriate.
• To be responsible for maintaining an accurate computerised record of all calls and requests for assistance from internal and external Departments and agencies and to assess such requests and liaise with the appropriate personnel.

• A Dedicated consultant who has access to all roles across the UK and is available for you to speak to
• An easy registration process (all done online)
• Referral schemes and incentives
• Ongoing compliance managed for you
• Prompt and reliable payroll and lots more.

Not looking right now? We also offer generous referral bonuses so please pass on to a colleague or friend who may be!

Please contact Helen on or email