Admin/Receptionist

We have an exciting opportunity for a Medical Receptionist/Administrator to join a friendly and welcoming GP Surgery in Twickenham on a permanent basis.

The working hours are part-time (22 hours per week): Mondays to Thursdays 1:00 pm to 6:30 pm.

We ask that candidates are flexible to cover sickness and holiday where needed.

Previous reception/admin and/or customer service skills are desirable; training will be provided. Join our happy and dedicated team delivering quality care to a diverse population!

Main duties of the job

• Greeting and booking in patients for clinics.
• Dealing with patient enquiries efficiently and courteously.
• Receiving and recording telephone messages and taking appropriate action.
• Making appointments on EMIS, processing appointment requests for today and/or future appointments.
• Restoring the telephone service in the morning and checking for any messages.
• Dealing with all telephone queries/requests from patients, acting as liaison with the Doctors/Nurses as necessary.
• Pulling and filing medical records as necessary.
• Processing repeat prescriptions and filing for collection within 48 hours.
• Taking home visit requests.
• Processing emails effectively - answering patient requests or directing them to the relevant clinician.
• Processing post and online documentation - saving/sending to the relevant clinician.
• Actioning messages from the clinical team.

About us

Acorn Group Practice is looking to recruit a committed and enthusiastic Admin/Receptionist to join its team. This is a fantastic opportunity to join a well-established 2-partner practice in the Richmond/Twickenham area.

Salary may be negotiable, depending on skills and experience, and the position will be for 22 hours per week.

Job responsibilities

Medical Receptionist duties and responsibilities

Medical Receptionists perform a variety of duties in order to support the medical staff and its patients. They are the main liaisons of a medical facility, interacting with patients and medical staff. They act as mediators in communication. A Medical Receptionist's duties and responsibilities also include:

Answering phones and forwarding calls to the appropriate party, or taking down messages for forwarding later

Collecting patient information and providing it to relevant medical leads

Tracking availability and preparing patients before their appointments

Informing medical staff when a patient has arrived or is waiting

Ensuring that each patient has the proper documentation and sign-in sheets

Handling correspondence and file transfers

Checking on medical staff throughout the day

Person Specification Qualifications

• Excellent communication skills, verbal and written.
• Ability to negotiate, influence and manage conflict/disputes.
• Time management and ability to delegate.
• Able to work independently and as part of a team.
• Competence in use of computer systems and Microsoft Office.
• EMIS trained.
• Previous experience within a GP Practice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.