Administrator/Receptionist

Job Summary

We are looking to recruit a friendly, organised and enthusiastic Administrator/Receptionist to join our busy GP practice team. This important front facing role provides excellent customer service to patients while supporting the smooth running of the practice.

Responsibilities

• Welcome patients and visitors in a professional and courteous manner.
• Answer incoming telephone calls, handling enquiries efficiently and sensitively.
• Book, amend and cancel appointments using the practice clinical system (SystmOne).
• Register new patients and update patient demographic information.
• Process requests for prescriptions and direct patients to the appropriate service where necessary.
• Signpost patients to the most appropriate healthcare professional or service.
• Manage patient arrivals and waiting room queries.
• Handle confidential patient information in accordance with GDPR and NHS policies.
• Process incoming and outgoing correspondence, including emails, letters and clinical documents.
• Scan and accurately code patient information onto SystmOne.
• Support clinicians and management with administrative tasks.
• Process referrals, reports and other patient related documentation.
• Maintain accurate records and filing systems.
• Assist with audits, data collection and reporting as required.
• Support practice projects and service developments.

Essential Skills and Experience

• Excellent communication and interpersonal skills.
• Strong customer service experience.
• Good IT skills, including Microsoft Office.
• Ability to work under pressure in a fast paced environment.
• Excellent organisational skills and attention to detail.
• Ability to maintain confidentiality at all times.
• Flexible and adaptable approach to work.
• Experience working as part of a team.
• Previous experience working in a GP practice, NHS setting or healthcare environment. (Desirable)
• Knowledge of SystmOne. (Desirable)
• Understanding of NHS services and patient pathways. (Desirable)
• Experience handling confidential information. (Desirable)

Qualifications

• GCSE A-C in Maths and English Language or equivalent.
• Good level of English language and communication skills.
• Commitment to professional development and accurate administration.

Experience

• Previous customer / patient service experience.
• Experience of administrative duties.
• Experience with TPP SystemOne clinical system.
• Primary Care experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission to Disclosure and Barring Service will be required to check for any previous criminal convictions.