Administrator for GP Surgery

Overview

We are a rural practice in Harbury, with a branch surgery in Bishop's Itchington looking to recruit an administrator. The successful applicant will work alongside our GP Partners and the wider practice team to help us deliver the high standard of care that our patients deserve. The role includes general administration duties as well as reception work.

20 hours per week across 5 days, Monday - Friday.

We ask for flexibility to cover annual leave and sickness.

Apply by sending in your CV and covering letter to Suzanna Stanley, Practice Manager.

Main duties of the job

This varied role involves a variety of tasks, including admin duties relating to medical reports, summarising of medical records and processing movement of medical records. The successful applicant will also be involved in the coding and filing of clinical letters and general administration duties.

Reception cover may be required. This includes liaising with patients and medical colleagues, managing the appointment system, dealing with enquiries either face to face, over the telephone and online consultations, and staffing the front desk.

Both roles include other administration duties such as filing and scanning.

Healthcare experience is desirable but not essential. Excellent communication skills and a positive approach to dealing with the public, face to face and over the telephone is key to this role. Good level of IT skills and utilisation of various IT systems is needed. Flexibility to work outside of your normal working hours to provide holiday and sickness cover is required.

About us

Harbury Surgery is a proactive, progressive and well established practice spread across 2 sites. Our team of 5 GPs, two practice nurses and a wider clinical team that includes clinical pharmacists, social prescribers and health and well being practitioners serve almost 6,000 patients. We are also a training practice with a regular team of registrars, medical students and nursing students year round. We all work together to provide a high standard of care to our patients.

Our non clinical team is comprised of the Practice manager, assistant practice manager, dispensary manager, care navigator team / admin team, secretary team and dispensary.

Qualifications

• GCSE (or equivalent) English and Maths at Grade C or above
• Qualification in Administration

Personal Qualities

• Polite and confident
• Flexible and co operative
• Motivated and diligent
• High level of integrity
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Ability to work as a team or unsupervised

General

• Available to work between 8am and 6.30pm Monday to Friday
• Good time management skills
• Satisfactory Disclosure Barring Service (DBS) check
• Satisfactory references from previous employers / education
• Ability to travel (as over two sites)

Experience

• Experience working with the general public / patients
• Experience of working in NHS
• Experience of working in primary care
• Broad knowledge of General Practice

Skills

• Excellent communication skills (written and oral)
• Competent in the use of Microsoft Office and Outlook
• Clear, polite telephone manner
• Ability to work as a team member
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure
• Knowledge of EMIS, Docman and other NHS clinical systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.