Administrator

Job Description:AdministratorBupa, Crawley (RH10 9LW)Permanent,£29,300Full Time Mon-FridayWe make health happen:This is an exciting opportunity for a highly motivated individual to work at our Crawley Health Centre. You will be responsible for ensuring a range of Bupa Clinics UK services are delivered efficiently and in accordance with policy and procedure, all whilst providing an outstanding experience for our customers.You will contribute as a support network in providing outstanding customer service to our customers every time they touch base with us.How you'll help us make health happen:Welcome each patient as they enter the Bupa Centre. Respond to all patients requests professionally and in a personable, accurate and timely mannerHandle all patient interactions with the highest level of hospitality and professionalism, resolve patient complaints; assist patient in all inquiries in connection with clinic services and hours of operationsMaintains data protection by following Bupa protocolsScheduling patient appointmentsHandle multi-phone line system, professionally answering calls, scheduling appointments, responding to email, and ensuring great communication with patients and staff.Ensure working & customer areas are always safeFinancial administrative dutiesAccurate records maintainedWhat you'll bring:Proven experience delivering exceptional, client focused customer service in person such as in retail, hospitality or in a similar roleBrilliant interpersonal and communication skills, able to quickly build rapport and put people at easeGreat time management and flexibility, you'll need to switch tasks and support where needed throughout your shiftExcellent attention to detail, you'll need to have solid computing skills and an understanding of the various Microsoft office packagesPrevious administration experience is preferable but not essentialBenefits:Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sellBupa health insurance as a benefit in kindAn enhanced pension plan and life insuranceAnnual Bonus SchemeSupport with travel costs via a season ticket loan or cycle2workVarious other benefits and online discountsBupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.Time Type:Full timeJob Area:AdministrationLocations:Clinic - CrawleyFree flu jabs, Additional leave, Cycle to work scheme, Gym membership, Health & wellbeing programme, Paid volunteer time, Referral programme, Financial planning services, Company pension, Private dental insurance, Employee mentoring programme, Private medical insurance