Administrator

We are looking for a friendly, organised, and proactive Administrator to join our busy GP surgery team. This is a role where you will help ensure patients receive excellent service and support while assisting the smooth day-to-day running of the practice.

Main duties of the job

To provide efficient and professional administrative support within the GP surgery, ensuring patients receive a high standard of customer service and the practice operates effectively and smoothly. The postholder will undertake a range of clerical, and administrative duties while maintaining patient confidentiality at all times.

About us

Sutton Manor Surgery has been caring for the local community for over 50 years. We pride ourselves with the number of long standing serving employees with a family feel.

Job responsibilities

• Handle patient queries, concerns, and requests sensitively and efficiently.
• Liaise with patients and visitors in a courteous and professional manner.
• Maintain accurate patient records and update information on the clinical system.
• Scan, file, and process clinical correspondence and documents.
• Manage incoming and outgoing post.
• Prepare letters, reports, and other documentation as required.
• Support clinicians and the wider practice team with administrative tasks.
• Register new patients in line with NHS guidelines.
• Assist patients with online services and registration systems.
• Promote confidentiality and data protection in all aspects of the role.

Operational Support

• Support practice targets and quality improvement initiatives.
• Participate in team meetings and training sessions.

General Responsibilities

• Adhere to all practice policies and procedures.
• Comply with GDPR, confidentiality, safeguarding, and health and safety requirements.